REFUND & RETURNS POLICY

We stand behind the quality and craftsmanship of every piece we send out. However, we understand that sometimes a product may not be the perfect fit.

Whether it’s a change of heart or an issue with the item, Maple Uniques is here to make the return process smooth and respectful.

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RETURN ELIGIBILITY

Returns are accepted within 30 days of delivery, provided the item is:

• Unused and in its original condition

• Packaged securely with original materials

• Includes all accessories, bulbs, or instructions that came with it

Please email [email protected] with your order number, a description of the return, and clear photos if applicable. We’ll walk you through the next steps.

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NON-RETURNABLE ITEMS

For safety and hygiene reasons, the following items are non-returnable:

• Custom-made or modified fixtures

• Clearance or final sale items

• Items that have been installed or show signs of use

• Opened accessory kits or lighting components

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RETURN SHIPPING

Unless the return is due to an error on our part (e.g., incorrect or damaged item), return shipping costs are the customer’s responsibility. We recommend using a tracked service and keeping your proof of shipment.

In the event of a return due to our error, we’ll cover the cost or issue a pre-paid return label.

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REFUND TIMELINE

Once your return is received and inspected, we’ll notify you of the status. If approved, your refund will be issued to the original payment method within 5–10 business days.

Original shipping fees are non-refundable, except in cases of shipping mistakes or product damage.

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DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or something isn’t working properly, don’t worry. Contact us at [email protected] with detailed photos and a description of the issue.

We will offer a replacement, store credit, or refund based on the situation—your satisfaction is our priority.

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ORDER CANCELLATIONS

Cancellations are possible only before the order has been processed or shipped. If your order is already in transit, the return policy will apply.

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A RETURN EXPERIENCE ROOTED IN RESPECT

We value long-term relationships over single transactions. That’s why our return policy is crafted with balance—fair for you, and sustainable for us.

Thank you for choosing Maple Uniques, where every light is a gesture of craft, and every customer a valued part of the story.